Now Hiring - Inside Sales Manager - Call Center, Real Estate in Brooklyn Center, MN

Inside Sale Manager (Call Center)

We are looking for an experienced Inside Sales Manager to oversee and support our inside sales representatives’ team.

The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. You will collaborate with various professionals, so it’s essential that you have excellent communication skills and feel comfortable working in a team environment. You should also be able to lead and motivate the sales team to achieve specific goals.

Ultimately, the Inside Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction.

What will you be doing?

• Hiring and training Call Center Representatives
• Ensuring that all calls are answered, and shifts are covered
• Establishing goals for call center employees to follow and document monthly commissions earned.
• Work with setting up technology to ensure data is accurate.
• Suggest and implement improvements in the sales administration process.
• Report on sales metrics an prepare monthly reports.
• Resolving any customer issues or other call center problems that occur
• Creating and implementing operational strategy
• Research and discover methods to increase customer engagement.
• Monitoring random calls to assess and improve the quality of staff performance through direct coaching and demonstration.
• Respond quickly to new campaigns by preparing scripts, training staff and ensuring the tech process is in place to capture the data.
• Interacting with agents to ensure knowledge of the process and their role is clear.
• Ensure that agent flow process if working as planned.
• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales.
• Following up with a call for appointments that were not set.
• Handling and resolving complex agent/customer complaints.
• Analyzing call center data and focusing on improving performance and processes to better support customers
• ·Overseeing call center operations and agents' performances, ensuring that customers are satisfied.
• Hiring and training new agents, shaping them into productive workforce members.

Requirements and skills

Ideally, you’re driven by sales, persuasion and data, and crave a harmonious atmosphere.Someone who is outgoing and motivation. We want you to be a great coach with managerial skills

• Proven work experience as an Inside sales manager
• Understanding the management of a Lead through the sales cycle.

· Hands on experience with CRM software (Hubspot) and MS Excel

• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude
• BSc degree in Sales, Business Administration or relevant field
• Experience with Follow-up Boss is a plus

Why work here?

Our high-growth culture offers the ideal environment for a person who thrives in fast and friendly environment. This position isn’t for people who like things to be staid and predictable. We need someone who’s seeks a more dynamic and exciting work environment than the big traditional office can offer. In addition, our “Be Generous” mantra means we’re passionate about giving our time, talents and treasures back to the community, so in addition to showing off your organizational skills, you’ll also have an outlet for your big heart.

What’s in it for you?

A culture where you’ll never, think, “I’m bored”. The chance to play a pivotal role in helping a company with small details that keep the office running smoothly. An environment where people truly appreciate what you bring to the table. A purpose-based environment whose larger mission is to help others. Room for advancement as we grow.

Paid time off / Healthcare/ Dental /Vision

If this sounds like a position you’ll totally crush , apply now!

About Kris Lindahl Real Estate

“Kris Lindahl Real Estate is the #1 team-owned brokerage in Minnesota and #12 in the nation!” —Real Trends

“Kris Lindahl is becoming a household name.” —The Business Journal

“[Kris Lindahl’s marketing ideas] are pure genius.” —Inman News

“A marketing powerhouse.” —Minneapolis Star Tribune

Kris Lindahl Real Estate is Minnesota’s #1 team-owned brokerage by volume, and one of the fastest-growing real estate companies in America. We’re changing how real estate is done by bringing a systematized approach to valuation and offers. We succeed by attracting people who demonstrate three types of leadership:

1) Marketing Leadership. Our relentless devotion to brand-building translates directly into our superior ability to sell homes quickly and for top dollar. We continually reinvest our resources, so the momentum never stops.

2) Community Leadership. Our motto is “Be Generous,” and we’re absolutely passionate about giving away our time, talents and treasures through financial support, volunteering and awareness-building.

“We are an Equal Opportunity Employer. We do not discrimination on the basis of race, religion, color, sex, age, national origin, disability, or any other status protected by federal, state or local law.”

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Brooklyn Center, MN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you Supervised or directed a call center team for inbound or outbound

sales?

Experience:

• Call center Management: 4 years (Required)

Language:

• English (Required)

Work Location: In person